Master Key Consulting is currently working exclusively with Federal Government clients. A summary of our current projects and capabilities – plus links to our service areas and partners – is provided below.
OJP-ITMS
US Department of Justice, Office of Justice Programs
Master Key Consulting is the prime contractor providing IT Support Services to the Office of Justice Programs Office of the CIO. These services include System/Software Testing, IV&V, Training and Technical Writing, Configuration Management and Repository Management. Master Key’s partner, L-3 Communications, also provides subcontractor services for System/Software Testing.
OJP-OAAM
US Department of Justice, Office of Audit, Assessment, and Management
Master Key Consulting is the prime contractor providing GMS User Support and Training to both internal OJP and external grantee users.
DHS-FEMA-GPD
US Department of Homeland Security, Federal Emergency Management Agency
Grant Programs Directorate (GPD)
Master Key has supported GPD (and its predecessor agencies) for more than 10 years. The team provides IV&V services to verify that the software applications developed for GPD are meeting the intended objectives and are developed and implemented according to the approved processes. Master Key provides project management support for the coordination of all contractors with respect to the system development life cycle. We provide configuration management services to keep evolving software products under control, and contribute to satisfying quality and delay constraints. Master Key provides reporting services to provide real time data in a usable and understandable format that can be used to identify gaps, current capabilities and progress to date.
BIA
US Department of the Interior, Bureau of Indian Affairs
Master Key Consulting is the prime contractor for the Bureau of Indian Affairs (BIA) project providing IT Support Services to numerous BIA locations throughout the nation. The project is a result of a pilot program developed by the BIA to utilize a Federal contractor to respond to trouble tickets that could not be handled remotely by the existing BIA helpdesk.
During the pilot program Master Key Consulting responded to the need, building a network of local technical support experts in or near the designated BIA locations. These experts provide onsite IT services to those sites in remote locations that had previously proven to be both costly and logistically challenging to service by the BIA Helpdesk. Providing such comprehensive IT support is another example of the ability of Master Key to provide a Key solution to a pressing client problem.
Currently Master Key is supporting nearly 200 BIA locations nationwide providing services ranging from basic desktop support to server administration.
NIH
US Department of Health and Human Services, National Institutes of Health
Master Key Consulting projects supports 25 of the 27 NIH institutes and centers, specifically within the Office of Extramural Research (OER) through the Office of Administrative Operations (OAO,) the Division of Extramural Activity Support (DEAS) and Division of Quality Assurance (DQA). Projects include services such as Grant Technical Assistance, particularly within DEAS, which includes a broad range of tasks related to the grant application, grant review, grant award and grant closeout process. Master Key also provides a full service training program.
Master Key’s Training Program’s goal is to foster the development of individuals committed to their careers within the DEAS organization. The program offers opportunities for staff to develop and refine key competencies through direct, hands-on training and individualized development activities.
The program structure has four areas of focus that provide resources and support to all DEAS employees. The Program Administration manages the logistical and administrative needs of the training program. The External Networking element facilitates information and collaboration with other NIH training programs and resources. The Workforce Development program incorporates DEAS Academy and focuses on providing learning and development opportunities for ESAs, leads and specialists. And, finally, the Leadership and Organizational Development (LOD) program oversees the development and implementation of organizational development initiatives and learning activities for the management team.
