Dedication is never limited and never decreases in quality due to the amount of work the Master Key Team is faced with on a day to day basis. They demonstrated a remarkable level of resourcefulness and took it upon themselves to locate an area of concern, create a viable solution, and reduce overall completion time. They truly are invaluable to the success of GRT reporting efforts and the mission of DHS Grants and Training.
Chauncey Burrell, Program Manager
U.S. Department of Homeland Security
Federal Emergency Management Agency
Thank you for the dedication and exceptionally high standards exhibited by the Master Key employees assigned to this project. Master Key managed the effort superbly, finishing the project ahead of schedule and under budget – a first for OJP. In addition, Master Key worked many hours under an extremely tight time constraints to finalize the workflows and train the staff.
Kyle Holtzman, DCIO
U.S. Department of Justice
Office of Justice Programs
I am writing to express my sincere appreciation for the assistance provided by one of your employees. He was instrumental in assisting an earmark applicant, A Child Is Missing, to submit three applications on the Grants Management System. This particular applicant presents significant challenges, and he was able to handle those challenges promptly and with aplomb. Thanks to his assistance, the grantee was able to submit the three applications successfully. In fact, he has assisted this particular applicant over the past few years and has always done so with the utmost courtesy and professionalism. Your organization is fortunate to have him as a member of its team.
Cecilia Duquela-Fuentes, Project Manager
Child Protection Division, OJJDP, OJP, DOJ
Master Key is a reliable contractor that meets performance standards on time. They are responsive to requests, provide timelines for completion, and meet those timelines.
Overall, Master Key has exhibited stellar performance in fulfilling this contract. They deliver quality service, accurate cost information, timely performance and excellent business relations. Their overall performance exceeds what other contractors fulfill
Master Key has been extremely effective in providing training and support service to the Office of Justice Programs. Master Key Personnel are able to work in a demanding environment with multiple levels of government employees – from Senior Executive Service down to line staff workers. Master Key is adept at triaging support requests, tracking the requests to completion, and providing after action reports to improve procedures. The Contracting Officer’s Technical Representative receives frequent calls and emails complementing the organization and its employees.
Customer satisfaction is very high with the Master Key contract. Master Key provides quality service to agency customers and external grant applicants. They are highly regarded in the agency and throughout the nation through grant applicant support and training conferences.
Timothy Wight, COTR
Office of Justice Programs
